Washington Gas has been ordered to pay a civil penalty of more than $1.1 million by the Maryland Public Service Commission over long-standing customer service problems that have left frustrated Marylanders waiting on the phone.
The total fine of $1,147,600 follows a series of hearings by the commission, which has also ordered the utility to suspend collections, disconnections and late fees until it meets nine customer service metrics for three straight months.
Washington Gas, which was acquired by Canadian holding company AltaGas in 2018, promised to improve customer service as a condition of the approval of the merger by Maryland authorities.
Click here to read the rest of the article written by Jack Moore over at WTOP
