The Maryland Transportation Authority has been receiving an unprecedented amount of phone calls following the ongoing processing of deferred tolls.
The MDTA switched to an all-electronic tolling system to protect collectors and the traveling public in the early stages of the COVID-19 pandemic. Weighing shutdowns and layoffs, the agency deferred billing for tolls in the spring of 2020.
Now, MDTA has begun to process those fees. As a result, a growing number of people are calling the call center. Most of the calls have been made drivers who went through toll booths between March 2020 through October 2020 without an E-ZPass, according to the agency. The agency shared an example from November 2021 where the center received 180,000 calls.
Click here to read the rest of the article written by Cristina Mendez over at WJZ CBS Baltimore
