Maryland legislative auditors found that glitches in the cashless tolling infrastructure implemented at all of the state’s bridges, tunnels and express lanes overbilled motorists thousands of dollars and, in some cases, failed to identify the issues and reimburse customers promptly.
Released Sept. 13, the Office of Legislative Audit’s report on the Maryland Transportation Authority comes about a year after the state announced that it permanently ceased cash toll collections, which had been put on hold during the coronavirus pandemic, and moved to fully electronic tolling systems.
“We received allegations on our fraud, waste, and abuse hotline alleging that MDTA was not taking sufficient action to detect and address the overbilling of customers for electronic tolling due to issues with its new toll equipment,” Legislative Auditor Gregory Hook wrote in a letter to the legislature’s Joint Audit and Evaluation Committee.
Click here to read the rest of the article written by Alex Mann over at The Baltimore Sun
