Maryland could soon lead the nation in launching a statewide 3-1-1 system — connecting residents to government services while easing the burden on 9-1-1 centers.
911 operator at their computerAt its first meeting this week, the Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System began evaluating how to design a consistent, coordinated platform across Maryland’s 24 counties.
Created by legislation MACo supported in the 2025 session (SB 775/HB 1027), the workgroup is required to deliver its recommendations by November 1, 2025.
Laying the Groundwork for a Unified System
While several counties already operate local 3-1-1 call centers, Maryland lacks a statewide structure. This disconnect can leave residents unsure of where to turn for nonemergency needs, and can lead to increased, misdirected traffic to 9-1-1 centers.
Click here to read the rest of the article written by Kevin Kinnally over at Conduit Streets
